Course Overview
This programme is designed to give hotel industry professionals an understanding of the fundamentals of facilities management, how it applies to a hotel site, and how to apply it immediately to their role every day.
Tailored for the hotel industry, this programme ensures relevance and practicality with modules that integrate effective practices from both within and outside the sector.
Emphasising guest experience and business continuity, facilities management (FM) plays a crucial role in maintaining hotel facilities and real estate assets.
The hybrid format includes one on-site visit and ten days of online learning, culminating in a Portobello Certificate in Hotel Facilities Management, which also contributes credits towards other FM certifications at Portobello Institute.
Upon completion of this course, you will be awarded a Certificate of Completion by Portobello Institute. This certificate allows you progress to IWFM Level 4 Certificate in Facilities Management.
Gerry Kelly
For over 40 years Gerry Kelly worked in both the private and public sectors.
During that time, he held the position of Chief Executive with a Semi State Organisation; Press Secretary to the Minister for Finance and Minister for Labour; Senior Director Roles in Public Relations, Human Resources, Facilities Management, Customer Service, Corporate and Social Responsibility and Emotional Intelligence in State and Semi State Bodies.
Prior to working in the public sector, he worked in the printing industry where he introduced the first computer setting facility to the Commercial Printing Sector in Ireland. He was also Ireland’s Graphic Designer of the Year.
Working with Portobello Institute for the past 7 years he is Programme Lead for the Workplace and Facilities Management BSc, PGC and MSc Programmes. He also provides student support and mentoring on the Institutes IWFM Programmes along with lecturing on the Institutes CSR, Customer Relations, Strategic Management and Risk Management Programmes.
His main reason for working with Portobello Institute is to continue working with people on their personal and career development while sharing with them his world of work experiences.
Gerry has direct hands-on and tutoring experience of almost 20 years in the areas of Customer Service, Active Citizenship and Corporate and Social Responsibility and has studied Active Citizenship and Corporate and Social Responsibility at Northwestern University Chicago; Advanced Strategic Management and International Marketing at the International Management Development Institute, Geneva; Commerce at UCD and Senior Executive Development, Irish Management Institute.
Working with Multi-National Corporations in Ireland, the US and Europe he designed, developed, tutored and implemented over 100 Corporate and Social Responsibility, Customer Service, Education, Emotional Intelligence and Cross Border Programmes targeted at influencing and improving the work opportunities and lives of people living in the Inner Cities of Belfast and Dublin.
Learn from Expert Guest Speaker Derek Coyne, General Manager, Ferrycarrig Hotel, Wexford
A native of Co. Galway, Derek has over 30 years of experience in the hospitality industry. A graduate of GMIT, Derek returned to Ireland in 2005 after working in prestigious hotels in France, Belgium, Switzerland, the Isle of Man and Bermuda. He held the role of Director of Restaurants at the five-star Montreux Palace Hotel before taking on senior food and beverage roles in Bermuda. He returned to Ireland as opening Deputy GM in Monart Spa and was then General Manager of
Waterford Castle Hotel and Golf Resort. Derek has been the General Manager of the Ferrycarrig Hotel, Wexford since 2014. The Ferrycarrig was Wexford’s first 4 star hotel and has a great tradition and long established reputation.
Learn from Expert Guest Speaker Michelle McManus, Sales & Marketing Manager and Green Team Leader at the Falls Hotel & Spa, Ennistymon, Clare
Michelle McManus is an experienced Sales & Marketing Manager and Green Team Leader at the Falls Hotel & Spa, Ennistymon, Co. Clare. With over two decades in hospitality and tourism management, she combines strong operational expertise with a passion for sustainability. Michelle holds a Master’s in Tourism Management and Destination Leadership, with a thesis focused on sustainability, and has previously managed leading visitor attractions and hotels across Ireland. At the Falls Hotel, she plays a key role in driving sustainable procurement, marketing initiatives, and green team leadership, helping the property align with eco-friendly practices while delivering outstanding guest experiences.
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1Please note: Applications to this certificate must be made directly at the following link: https://www.ihfskillnet.ie/product/certificate-in-facilities-management-for-hotels-and-guesthouses-sep-nov-2024/
Course: €795
